Returns & Exchanges

At Saya, we want you to be completely satisfied with your beauty purchases. If a product doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all items in their original condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.

3

Ship It Back

Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned products, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing